01
Customer context
Use current customer, booking, purchase, and conversation information when relevant.
MC
Maya ChenCustomer matched
98%Last appointmentJun 18
Preferred locationDowntown
Conversation history12 messages
AI agents for customer operations
Turn customer conversations into controlled business actions.
WWater qualifies leads, books appointments, resolves routine support, updates customer records, and triggers approved workflows across the channels and systems your business already uses.
Natural conversation.Controlled execution.Visible results.
Private beta for agencies and service businesses.
Conversation
Could I book a consultation next Tuesday afternoon?
I found your account, Maya. I can check availability.
2:30 PM works.
One moment while I verify the details.
Execution1/6
Muted walkthrough
Product proof
Built for real customer workflows, not isolated AI demos.
See the conversation, customer context, business checks, connected action, and final result inside one product.
02
Approved actions
Complete configured actions in connected systems instead of only generating a response.
01
Check availabilityCalendar · completed
✓02
Create appointmentHighLevel · completed
✓03
Schedule follow-upWaiting for result
···03
Human handoff
Transfer conversations when approval, judgment, or direct assistance is required.
ConfidenceLow
Human review requiredRestricted account change
Route toAccount support
04
Action history
Review the requests, checks, actions, results, and failures behind each workflow.
Customer matched12:41:08
Availability checked12:41:09
Appointment created12:41:10
CRM updated12:41:11
Your tools are connected. The work between them is not.
A customer sends a message. Your team still has to identify them, check their history, update the CRM, schedule the appointment, create the ticket, and remember the follow-up. WWater coordinates those steps from the conversation.
ChatCRMCalendarSupport
WWater →Customers wait
Requests remain unanswered while staff move between messaging, CRM, calendar, and support systems.
Context gets lost
Conversation history, customer records, bookings, and support information become fragmented.
Important actions need control
Validation, permissions, confirmation, and clear failure handling protect business systems.
Operating model
From message to verified action.
Natural conversation on the surface. A controlled, inspectable process underneath.
Understand
Interpret the request and collect missing information.
→Verify
Match the customer, retrieve context, and apply rules.
→Execute
Complete an approved action in a connected system.
→Confirm
Record the result and transfer exceptions when needed.
Complete more customer work without adding more manual steps.
Start with the high-frequency work your team repeats and give every action a clear path, rule, and result.
Convert more inquiries
Qualify inbound leads and move qualified customers into booking or follow-up.
↗Resolve routine requests
Use current customer information to complete repeatable service workflows.
↗Keep systems current
Match identities, update approved fields, and reduce manual CRM cleanup.
↗Escalate the right exceptions
Move sensitive, unclear, or high-value conversations to a person with context.
↗The platform
One platform for the conversation and the work behind it.
Design the customer experience, connect the systems, control execution, and see the complete result.
Platform capability
Build visually
Configure goals, questions, knowledge, workflow steps, actions, rules, and handoffs.
Explore the platform →TriggerNew message
QuestionBooking intent
ActionCreate booking
Interactive product tour
Watch one conversation become a completed workflow.
Follow an inbound inquiry through customer matching, booking, CRM update, and follow-up.
Website chat Live test
I need help choosing a service and want to book next week.
I’ll confirm what you need, match your record, then check available times.
System events 6
1
Customer matchedCompleted
✓2
Context retrievedCompleted
✓3
Information collectedCompleted
✓4
Business rule checkedCompleted
✓5
Confirmation receivedCompleted
✓6
Appointment createdFinal result
✓ConversationContextChecksActionsResult
Controlled execution
Flexible in conversation. Predictable in execution.
Customers communicate naturally while important actions remain inside configured business controls.
01Confirm sensitive actions
02Validate required information
03Limit access
04Transfer exceptions
05Record every result
06Handle failures
Final resultAppointment bookedTuesday, July 21 · 2:30 PM
1
Customer matchedMaya Chen · existing customer
+0.4s2
Context retrievedBooking preferences found
+0.4s3
Availability checkedTuesday · 2:30 PM available
+0.4s4
Confirmation receivedCustomer confirmed time
+0.4s5
Appointment createdConsultation added to calendar
+0.4s6
CRM updatedOpportunity moved to Booked
FinalIntegrations
Connect the systems where the work gets done.
Start with the channels, CRM, calendar, and workflow tools required for one production process.
HLBeta
HighLevel
CRM and appointment operations
- Find or create contacts
- Update approved fields
- Create appointments
MKVia Make
Make
Configured workflow scenarios
- Pass structured customer data
- Trigger scenarios
- Receive workflow results
WCAvailable
Website chat
Embedded customer conversations
- Start customer workflows
- Preserve conversation context
- Transfer exceptions
APIAPI or webhook
REST API
Controlled custom actions
- Send structured requests
- Validate action data
- Return action status
WWater for agencies
Deploy repeatable AI operations for every client.
Configure client-specific agents, systems, rules, and workflows from one agency account while keeping each client separate.
- Separate client workspaces
- Reusable workflow structures
- Client-specific integrations
- Team access and permissions
T
TemplateReusable workflowLead qualification + booking
Deploy to client workspaces
AC
Atlas ChiropracticHighLevel · Website chat
LiveBN
Bright North DentalHighLevel · Messenger
TestingFAQ
What to know before applying.
How is WWater different from a chatbot?+
A standard chatbot primarily generates responses. WWater combines conversation with customer context, approved actions, business rules, human handoff, and execution history.
What actions can WWater perform?+
Actions are configured through supported integrations, Make workflows, APIs, and webhooks. Availability depends on the connected system and permissions.
How are important actions controlled?+
Workflows can require customer matching, required fields, rules, permissions, confirmation, or human approval.
Can a person take over a conversation?+
Yes. Handoff conditions cover restricted requests, low-confidence situations, failed actions, and customer requests.
Who is the private beta for?+
Agencies and service businesses deploying defined workflows such as qualification, booking, support intake, CRM updates, and follow-up.
Private beta
Put one customer workflow into production.
Start with lead qualification, appointment booking, support intake, CRM synchronization, or another defined customer operation.